Política de envío
SHIPPING POLICY
* Note: Due to the problems that are having with the coronavirus, all shipments may be delayed due to post offices and companies external to us, this delay will not be a major cause to cancel orders once they have already been processed, we are sorry inconveniences and we hope that the situation that is being experienced not only in Spain but throughout the world is understood. Orders are safe and will reach the end customer.
All our orders are processed the same day they are managed on our site
web, unless the order was posted on a holiday or weekend, in which case it will be processed the next business day.
We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.
Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address.
All our products leave our facilities 1/6 days after placing the order. We ship to all countries by ship, which allows us to offer an international service.
Estimated average times:
Normally: 12-20 days depends on the demand for products ...
In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc ...) or logistics issues, shipping may take 3 to 4 weeks.
Having a margin of 50 days for the product to arrive, if not, you can proceed to a refund for lost / not shipped order.
All of our shipments are insured and have a tracking number that can
facilitate the delivery of your order.
Consider
24
* If the customer does not put the correct address in the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot
be delivered to the wrong address, there will be no option to refund and a subsequent shipment of said package will be paid by the customer and buyer.
* In the event that at the time of delivery of the order it is not possible to contact the client, the client is notified via mailbox and if the package is not collected from the notified office within X days, it will be sent to the factory again having lost said package without option to refund.
* In case the shipment has already been made, it will not be possible to change the address of
delivery since shipments are delivered by external companies Orion Trend and we do not have the power to change the delivery address once the order has been shipped from the warehouse, so the customer is responsible for the loss of package in If you have not indicated the correct address, you have changed house or similar.
Factors such as logistics delays and customs clearance can affect the estimated delivery time.
Orion Trend is not responsible under any circumstances for the taxes, fees or duties applied to the shipment or fees that may be applied in customs for the package purchased, so the person responsible will be the buyer and client of Orion Trend providing the required value in customs without being able to process a return.
We ship from the United States and China to anywhere in the world.
To request any information or concerns about shipping and delivery, please contact us at customers@oriontrend.com
Our products come from China, any design used is registered and any resemblance to another brand is coincidental.
We do not sell any brand names, and we do not include any logos on our products.
* Any return, for whatever reason, is the cost of shipping back to the warehouses at the customer's expense. (We will pay for the shipping of said change so that the product returns to the buyer).
25
* By buying on our website you accept all the terms mentioned so if you
comply, no type of refund can be processed.
* Note: Due to the problems that are having with the coronavirus, all shipments may be delayed due to post offices and companies external to us, this delay will not be a major cause to cancel orders once they have already been processed, we are sorry inconveniences and we hope that the situation that is being experienced not only in Spain but throughout the world is understood. Orders are safe and will reach the end customer.
All our orders are processed the same day they are managed on our site
web, unless the order was posted on a holiday or weekend, in which case it will be processed the next business day.
We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.
Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address.
All our products leave our facilities 1/6 days after placing the order. We ship to all countries by ship, which allows us to offer an international service.
Estimated average times:
Normally: 12-20 days depends on the demand for products ...
In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc ...) or logistics issues, shipping may take 3 to 4 weeks.
Having a margin of 50 days for the product to arrive, if not, you can proceed to a refund for lost / not shipped order.
All of our shipments are insured and have a tracking number that can
facilitate the delivery of your order.
Consider
24
* If the customer does not put the correct address in the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot
be delivered to the wrong address, there will be no option to refund and a subsequent shipment of said package will be paid by the customer and buyer.
* In the event that at the time of delivery of the order it is not possible to contact the client, the client is notified via mailbox and if the package is not collected from the notified office within X days, it will be sent to the factory again having lost said package without option to refund.
* In case the shipment has already been made, it will not be possible to change the address of
delivery since shipments are delivered by external companies Orion Trend and we do not have the power to change the delivery address once the order has been shipped from the warehouse, so the customer is responsible for the loss of package in If you have not indicated the correct address, you have changed house or similar.
Factors such as logistics delays and customs clearance can affect the estimated delivery time.
Orion Trend is not responsible under any circumstances for the taxes, fees or duties applied to the shipment or fees that may be applied in customs for the package purchased, so the person responsible will be the buyer and client of Orion Trend providing the required value in customs without being able to process a return.
We ship from the United States and China to anywhere in the world.
To request any information or concerns about shipping and delivery, please contact us at customers@oriontrend.com
Our products come from China, any design used is registered and any resemblance to another brand is coincidental.
We do not sell any brand names, and we do not include any logos on our products.
* Any return, for whatever reason, is the cost of shipping back to the warehouses at the customer's expense. (We will pay for the shipping of said change so that the product returns to the buyer).
25
* By buying on our website you accept all the terms mentioned so if you
comply, no type of refund can be processed.